Payment and Dispute Policy
This policy defines how payment verification, transaction status, and dispute handling work on Spark & Drive Gear.
Effective Date: [21-May_2025]
1. Payment verification
Payments are considered valid only after verification within our system.
2. Control actions
- request proof
- delay processing
- flag transactions for review
3. Transaction statuses
PENDING, PROCESSING, AWAITING_PROOF, UNDER_REVIEW, SUCCESS, FAILED, DISPUTED, REFUNDED, REVERSED
4. Disputes
- must be raised through the platform
- may result in temporary restrictions
- are subject to investigation
5. Final determination
Final decisions may involve third-party providers and applicable law.
Payment support: sparkanddrivegear@gmail.com | +233 552 626 997
[GM-155-5020, Oyarifa, Greater Accra]
Business Hours: Monday – Saturday, 8:30 AM – 5:30 PM (GMT)