Frequently Asked Questions

We support secure Payments channel (Mobile Money where available online), along with selected manual payment options when offered.

All payments are only confirmed after verification within our system.

Yes. We provide sourcing support based on supplier availability and your approved specifications.

All sourcing requests are subject to confirmation—no request is guaranteed until commercial terms are agreed.

No. Timelines are estimates and may change due to supplier lead times, shipping schedules, customs processes, or other external factors beyond our control.

Yes, on request. We can assist with clearance processes, but final duty and government charges are determined by the relevant authorities.

Reservations typically require a deposit and are valid for a limited hold period.

If full payment is not completed within that timeframe, the reservation may expire.

Refunds depend on the transaction type, verification status, and any costs already incurred.

Sourcing deposits, logistics charges, and third-party fees may not be refundable once committed.

You can track your order and payment status directly from your dashboard.

Where available, we provide updates to keep you informed from confirmation through delivery.

You can fund your wallet, add items to your cart, and pay using your wallet balance.

All transactions are verified before orders are confirmed.

Your dashboard allows you to manage your profile, addresses, payments, wallet activity, order history, notifications, and saved items all in one place.