Refund Policy
This policy explains when refunds may be approved for vehicle, parts, and sourcing-related transactions. Effective date: [21-May_2025].
1. General approach
Refunds are assessed case by case after payment verification and record review. Approval depends on transaction status, service stage, and costs already incurred.
2. Potentially eligible cases
- Verified duplicate payment or clear overpayment.
- Transaction charged but service cannot proceed due to our internal constraints.
- Other exceptional cases approved by authorized management.
3. Non-refundable items and costs
- Special-order and sourcing deposits after supplier commitment.
- Inspection, processing, logistics, customs, and third-party provider costs already incurred.
- Bank, mobile money, payment gateway, and foreign exchange losses or charges where applicable.
4. Refund request process
Requests must include order reference, payment reference, reason, and supporting evidence. We may request additional information for verification and compliance checks before a final decision.
5. Timelines and settlement
Processing timelines vary based on provider reconciliation and review complexity. Approved refunds are generally returned through the original payment channel where possible, subject to provider constraints.
Governing law: This Refund Policy is governed by the laws of Ghana.
If you have a complaint, please contact us first so we can attempt an internal resolution. If we cannot resolve the issue, either party may refer the matter to ADR in Ghana under the Alternative Dispute Resolution Act, 2010 (Act 798), before proceeding to the courts in Ghana where applicable.
Refund support: sparkanddrivegear@gmail.com | +233 552 626 997